Description
Founded in 1983 and headquartered in Scottsdale, Arizona, TeleDirect International, Inc. is a privately held company that provides Customer Interaction Management and automated marketing software designed to increase revenues for enterprises’ sales and customer service centers. Companies employing TeleDirect products and services enjoy the advantages of a scalable, open solution that combines advanced computer telephony technology with powerful desktop software for customer campaign automation and dialog management.

TeleDirect focuses primarily on the communications services, travel and leisure, newspaper publishing, Teleservices provider and financial services markets. These industries in particular utilize a large number of call center agents to cross-sell and up-sell diverse product offerings to their demanding and sophisticated customer base.

Organization Type: Vendor

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Topic Coverage
Below is a list of the key topic areas that TeleDirect covers in the reports that are available on CyberLibrary:

Product Coverage
Below is a list of the key products that TeleDirect has listed on CyberLibrary: