|
Product: |
GenKBS (Generic Knowledge Base System) |
|
|
Company: |
Systèmes Épilogue Inc. |
|
Type: |
Software |
|
Description: |
GenKBS (Generic Knowledge Base System) is a software product designed to assist and help call centre agents resolve all customer problems, from the simplest to the most complex tasks in a standardize and traceable fashion. The core of its functionality is provided by an inference engine server driven by the content of the proprietary knowledge base.
Key Benefits
- Reduce call-processing time
- Reduce training cost
- Standardise client services
- Reduce cascading effects or second-level customer services
- Facilitate quality control
- Provide support for customer litigation
- Detect company product and services problem areas
- Reduce call centre agent job complexity
- Reduce call centre agent stress
|
|
View All Company's Documents
|
| |
|
Related Products: |
Call Center Software | Knowledge Management Software |
CyberLibrary Copyright © 1998-2009 Bitpipe, Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy. webmaster@bitpipe.com
|
