A unique Enterprise Routing Architecture™ allows multiple contact centers to be managed as a single center. It provides best-agent routing across the entire network of centers, consolidated reports from all centers and on all media types, and sets a new standard for reliability. As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network. It also offers a low cost of deployment and the quickest payback of systems currently on the market by reducing labor, hardware, and network costs.