CallGen's modular design allows flexibility to achieve current contact center goals as well as the ability to add or change components to meet future business needs. Sigmaworx also provides all the hardware, including agent stations, editor stations, and agent headsets.

CallGen is cost-effective and efficient when managing the simplest outbound power dialing campaign and is powerful enough for the most sophisticated inbound and outbound multi-campaign contact center. With unlimited number of clients, agents, campaigns and sessions, CallGen's advanced architecture arms contact centers with the ultimate reach in customer contact.