N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Rather than simply displaying performance metrics for agents within your call center, N-Focus summarizes and displays performance profiles of your call center agents, call center skill sets (departments), and even your entire call center.

N-Focus can provide valuable information on:

• Agent productivity - which call center personnel are most and least productive by calls handled
• Which agents are improving or declining in performance over time?
• Skill set productivity - which call center skill sets or departments are most and least productive by calls handled and average call times
• Which skill sets are improving or declining in performance over time?
• Is your entire call center improving or declining in over performance?