A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models. How can an organization, traditionally functioning along decade old silos, change the way it functions across multiple dimensions (customer, service or corporate)? How can it acquire the process expertise and redesign internal processes and institutionalize change management?

Infosys successfully participated and led a number of engagements in the business areas of ICT, Next Generation Networks transformation, post-merger integration assessment & Operations Planning. These solutions were delivered by our highly experienced pool of consultants whose expertise spans virtually all areas of telecom business including fulfilment, assurance, and billing, and products such as PSTN, Broadband, Ethernet, ATM, IP VPN etc. This was backed by our top notch capability in modeling and simulating to demonstrate clear and concise representation of business process outcomes.

The Infosys CSP Practice delivers business solutions to the global telecommunication players offering their services in Wire line, Wireless and Cable & Broadband segments. Infosys provides services that cover business process conceptualization, process engineering, package selection and implementation, application development, maintenance and support, infrastructure management, product engineering and business process outsourcing. Infosys is developing an innovative set of solutions to help service providers effectively launch and manage new services based on new and emerging technologies such as VOIP, Mobile workforce/craft automation and Customer-centric service assurance, among others.