To produce customized products efficiently and cost effectively, manufacturers need to exploit the advantages inherent in both front-office and back-office automation, plus the added synergies found when the two are integrated. This white paper examines some specific recommendations for improving front-office processes.

Following are the 5 Ideas to ignite IT success in your front office:

• Plan for success in the front office
• Alignment among departments is essential
• Empower knowledge workers
• Define and measure the right metrics to improve front-office effectiveness
• Sustain success