Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes.

View this Webcast to learn about the process of managing change combined with managing the service desk. Explore the challenges in designing a workable change management process, defining approval workflows and hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.