According to Forrester, employee handheld use expanded at 69% of North American businesses last year, but most still lack a cohesive plan to handle this fast-growing tidal wave. Ideally, IT should be managing those new smartphones and PDAs throughout their entire lifecycle, from activation to retirement. As more and more businesses invest in workforce mobility, IT departments will be required to assert tighter control over these devices. In fact, a well-thought-out mobile device management strategy is a key ingredient for any successful deployment. In this Expert E-Guide, we arm those responsible for managing smart phones and PDAs with strategies that can and should be applied now to reduce risk, contain cost, and increase productivity.