This document explains transforming HR into a strategic function, improving business results and enabling innovative process improvements.

Although there has been some disappointment on the part of enterprise HRO customers, others have proved that with the right process and service delivery design, underlying technology deployment, service provider and expectations, it's possible to not only save money and increase efficiency but improve HR processes to the point of moving to the next level--creating strategic and competitive advantage that leads to better hiring and retention practices.