Delivering triple play services often means venturing into uncharted territory-- a cable operator getting into voice or a telecom service provider venturing into video. This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed. To make the cut, triple-play providers need to focus on new generations of customers with high expectations and invest in billing systems that can deliver what customers want at the right price.