Businesses on a worldwide basis are under increasing competitive pressure to become more agile and so are looking to their IT organizations to help them respond to these pressures by continuing to provide new value added services and applications. As a result, IT organizations have been adding a wide range of new functionality to the IT infrastructure, including Wireless LANs, Quality of Service, network optimization techniques, security functionality, NAS and SAN, server load balancers, and virtualized servers and desktops. Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment.