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sponsored by Global Knowledge
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Posted:
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10 Dec 2008
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Published:
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10 Dec 2008
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Format:
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PDF
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Length:
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8
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
Business Service Management (BSM) is a relatively new term in the IT management community. Over the last few years, it has become a sort of buzzword--many vendors are adopting the term and using it to market their products and services. The average executive is now inundated with vendors and products all claiming to deliver BSM--whatever that means.
The purpose of this business training white paper is to explain what BSM is and what it isn't. It will describe BSM benefits, where the term comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
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Author
Hank Marquis
Founder and Director
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NABSM
Hank Marquis is a founder and Director of the National Association for Business Service Management, NABSM. NABSM represents the international IT community with specialized programs dedicated to BSM and the promotion of successful ITSM initiatives. The NABSM goal is to provide a unified voice, global advocacy and leadership to advance IT management growth through standards of professional competence aligned with business needs.
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BROWSE RELATED
RESOURCES
Business Processes | Business Service Management | Databases | Enterprise | IT Infrastructure | ITIL | Training | Training and Educational Services | Vendors
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sponsored by Global Knowledge
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