IT organizations are feeling significant pressure to reduce costs and operate more efficiently even as line-of-business users demand new services and technology innovation creates operational complexity. The concept of Lean IT is emerging to describe the principles and best practices required to strip inefficiency out of day-today
IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes.

Application performance management (APM) tools and processes support Lean IT programs by providing real-time end-to-end visibility into the health of critical transactions across multiple infrastructure and middleware layers. The information provided by APM solutions enables IT teams to maintain service levels, quickly identify and remediate the root cause of problems, and direct limited IT resources at tasks that will have the greatest business impact.

This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges. The paper identifies the types of application performance management capabilities IT teams need to maintain efficient operations and explains how several recently announced CA Wily Application Performance Management solution enhancements are positioned to help IT teams cope with IT complexity and economic pressures going forward.