Headline:  Hear directly from the architect of one of the world’s most comprehensive BSM implementations

TechTarget, BMC Software and Xchanging are pleased to invite you to a live webinar where we’ll share the results of Xchanging’s Business Service Management with proactive IT operations implementation.  You’ll get first-hand feedback on implementation, ongoing operations and the incredible benefits Xchanging has achieved through automated, best-practices based alignment of IT and the business.

Xchanging has built a strong reputation in the fast growing business process outsourcing market and is one of the largest and fastest growing business processors. With the aim of providing better, cheaper and faster business processing services, Xchanging need to accurately measure their customers’ experience of the service and to improve service availability through proactive management of incidents. And since Xchanging support the central infrastructure of the London insurance market, improving performance by focusing on a greater level of predictive and preventive service management is key.

Register today to hear more about Xchanging’s Business Service Management solution including:

• Enterprise Architecture, Service and the BSM Approach
• Lessons learnt along the enterprise architecture journey
• BMC ProactiveNet Performance Management to automatically measure and report performance against SLA’s
• BMC Bladelogic to manage, control, and enforce configuration changes – cutting deployment time from nearly 8 hours to just 15 minutes
• BMC Event Manager to detect and resolve potential problems before they impact IT services
• Hear directly about the real lessons learned for enhancing customer service,  improving service availability and performance of critical systems