In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Statistical analysis has been a feature of supply chain and logistics management for decades, starting with the techniques of statistical process control (SPC) and total quality management (TQM).

Real-time analytics are helping guide call center workers in their interactions with customers. And analytics are well established in the engineering and simulation sides of product design. Among business support functions, analytics are essential to many facets of finance, common in the management of technology operations, and human resources. Read this white paper to learn how embedding analytics into your organization's processes can help you.