InstantService Chat Client sponsored by InstantService.com
Description: The InstantService Chat Client is the technology by which customers on your website interact with agents using the Agent Console. The client is fully customizable, fast-loading and requires no downloads or installations by your customers.
Related Collateral:
InstantService Announces Version 4.0 of Its Customer Communication Solution: Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support (Press Release)
InstantService Announces Major Enhancements for Measuring Call Center Chat and Email Analytics (Press Release)
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beAssisted sponsored by beCogent Ltd
Description: beCogent has teamed up with the industry's leading technology providers
to create beAssisted - the first product to blend voice-enabled customer
self-service with live agents which presents an alternative to going
offshore.
Related Collateral:
beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. (Product Literature)
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InQuira 6.5 Email Channel Module sponsored by InQuira Inc
Description:
The InQuira 6.5 Email Module optimizes existing investments in ERMS applications with the InQuira semantic processing engine.
Related Collateral:
InQuira 6.5 Email Module: Automates Web Self-Service, Optimizes E-Service and Facilitates Assisted Service (Product Literature)
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Liberation 6000 sponsored by TeleDirect
Description: TeleDirect’s Liberation 6000™ is a customer interaction management system, which provides businesses with marketing tools that increase revenue opportunities.
Related Collateral:
TeleDirect Liberation 6000 (Product Literature)
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WebEx Support Center sponsored by WebEx Communications, Inc.
Description:
Remotely diagnose problems, transfer files, and resolve issues for customers or clients around the world with the leading remote support solution, WebEx Support Center - Remote Support.
Related Collateral:
WebEx at a Glance (Software Demo)
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ACT! by Sage sponsored by Sage Software, Inc.
Description:
With ACT!, you can instantly access complete contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow productive business relationships.
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cTouch sponsored by Cintech LLC
Description: cTouch includes two product options: cChat, a live online messenger/manager, and cMail, an email management and response application. | |
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eGain LiveWeb™ sponsored by eGain Communications Corp.
Description:
eGain LiveWeb™ brings interactive customer assistance to critical sales and service situations.
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ePowerCenter™ sponsored by Astute Solutions
Description: ePowerCenter is the web-based version of the popular PowerCenter client/server consumer response database and tracking system. |  |
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FootPrints® sponsored by UniPress Software
Description: FootPrints®, from UniPress Software, is the award-winning, 100% web-based help desk & customer problem management software that tracks all issues, communications and resolutions online, without the high costs and complex administration of oth |  |
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Genesys Contact Navigator sponsored by Genesys
Description:
Genesys Contact Navigator (Agent Desktop) is an intuitive, agent-friendly desktop designed from the ground-up for multimedia communication. It improves the efficiency of agents and facilitates call center management.
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Genesys Real-Time Customer Interaction Suite sponsored by Genesys
Description:
Genesys? Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems and communicates with and ties together the myriad systems in a call center.
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Genesys Web sponsored by Genesys
Description:
Genesys Web is an optional interaction channel for the new Genesys Customer Interaction Platform that allows customers to enter text questions into their browsers and view responses from call center agents in real-time.
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InQuiero sponsored by Salat Bertran Ltd
Description: InQuiero Helpdesk is an advanced incident tracking system which complements both InQuiero Webcare and InQuiero Technical Support. | |
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InQuira's Automated Email/Chat Resolution sponsored by InQuira Inc
Description:
The new InQuira Automated Email/Chat Resolution Module intercepts web-based email sales and service requests, and automatically responds, effectively deflecting as much as 15-20% of incoming email traffic.
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M2M Expert sponsored by Made2Manage ERP
Description: M2M Expert serves as our customers'principal source for information regarding Made2Manage enterprise software. |  |
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Made2Manage Time2Value Toolset (SureStart) sponsored by Made2Manage ERP
Description: The comprehensive Time2Value toolset (SureStart) helps you receive a rapid return on your investment. | |
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NTRinquiero sponsored by NTR Global
Description:
NTRinquiero is a secure, fast and easy-to-use remote access and remote support solution, creating an immediate and secure connection between your computer and your client’s PC or MAC.
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Oracle TeleService sponsored by Oracle Corporation
Description:
Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web.
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Pivotal Service™ Suite sponsored by Pivotal CRM, a CDC Software solution
Description: The Pivotal Service™ suite helps you to cultivate brand loyalists by helping service professionals capture, manage and resolve customer service and support requests quickly. |  |
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PowerCenter™ sponsored by Astute Solutions
Description: PowerCenter is a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information. | |
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PowerCenter™ Chat sponsored by Astute Solutions
Description: With the increased use of the Internet, customers expect convenience and immediate response to their inquiries. | |
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PowerCenter™ Email Management System sponsored by Astute Solutions
Description: PowerCenter EMS adds suggested and automated email response, supported by intelligent message analysis, to PowerCenter™ and ePowerCenter™’s integrated email handling function. | |
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PowerCenter™ FAQ sponsored by Astute Solutions
Description: PowerCenter FAQ integrates with PowerCenter™ by providing a robust web-based, self-service customer response system that generates answers to a variety of frequently asked questions. This provides you with a comprehensive online customer service stra | |
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PowerCenter™ Interaction sponsored by Astute Solutions
Description: PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling. | |
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