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Genesys IP Contact Center sponsored by Genesys
Description: Genesys' Enterprise IP Contact Center (IPCC) delivers its current fully integrated contact center software suite on industry-standard IP platforms.
Related Collateral:
Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center (White Paper)
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| Nuasis NuContact Center™ sponsored by Nuasis
Description: The Nuasis NuContact Center™ is next-generation software for handling customer inquiries via the phone, e-mail, fax, and web.
Related Collateral:
NuContact Center™2.0: Multi-media. Multi-site. One Network.™ (Product Literature)
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| Cisco Unified Contact Center Enterprise sponsored by Cisco Systems, Inc.
Description:
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
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| Cisco Unified Customer Voice Portal sponsored by Cisco Systems, Inc.
Description:
Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center.
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| Contact Center On-demand™ (CCOD) sponsored by CosmoCom, Inc.
Description:
Contact Center On-Demand™ ,CCOD, is also known as hosted contact center or network-based contact center.
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| IP Contact Center sponsored by FrontRange Solutions Inc.
Description:
Promote efficiency and develop strong, loyal customer relations with IP Contact Center, which extends the functionality of other FrontRange products by making them accessible over the telephone.
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