infraEnterprise sponsored by Infra Corporation
Description: infraEnterprise has been designed to deliver the best upfront and ongoing value for comparative depth of functionality in the enterprise service management market.
Related Collateral:
infraEnterprise (Brochure)
Navigant International (Case Study)
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Oblicore Guarantee™ sponsored by Oblicore Inc.
Description: Oblicore Guarantee™ is a proven service level management (slm) software solution that provides your organization with a 360-degree view of important business obligations and service level agreements.
Related Collateral:
Oblicore Guarantee™ for Service Level Management: Manage Service Levels, Control Cost, Assure Revenue (Brochure)
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assyst sponsored by Axios Systems, Inc
Description: assyst is a unique, global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for seamless, end-to-end event management. |  |
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Astea Alliance Dynamic Scheduling Engine (DSE) sponsored by ASTEA International Inc.
Description:
Alliance DSE is the new generation of field service scheduling solutions for a new era of service management.
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BMC Remedy Customer Service and Support sponsored by Remedy, a BMC Software Company
Description:
BMC Remedy Customer Service and Support enables you to consistently meet your business challenges. With the integrated applications in this suite, you can improve customer satisfaction and retention.
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ClientVantage sponsored by Compuware Corporation
Description: ClientVantage provides a complete measure of end-user experience by tracking response times, resource usage, application faults and availability. |  |
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FabricServer™ sponsored by DataSynapse
Description:
DataSynapse FabricServer brings the benefits of grid computing – radically improved service levels at significantly lower cost – to transactional applications.
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Hammer Service Assurance for Siebel Call Centers sponsored by Empirix
Description:
Empirix's Service Assurance for Siebel consists of a proven, modular methodology and technology that provides comprehensive performance testing of the entire Siebel Call Center infrastructure.
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HP Business Availability Center sponsored by Hewlett-Packard Company
Description:
HP Business Availability Center, a comprehensive business service management and application management solution. It allows your team to monitor the health of business services and applications from the point of view of the consumers.
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HP OpenView Performance Insight sponsored by Hewlett-Packard Company
Description:
HP OpenView Performance Insight can help you implement service level management by monitoring and reporting on the systems, networks and applications that make up a service.
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iET ITSM sponsored by iETSolutions
Description:
The ITIL service level management process is designed to help an organization maintain and improve operational processes and demonstrate stable or improving trends in quality of service.
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Maximo ITSM sponsored by MRO Software
Description:
Maximo ITSM (IT Service Management) provides the comprehensive view you need to optimize your IT processes, maximize your return on assets, reduce risks and costs, and improve service levels.
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NetIQ Analysis Center sponsored by Attachmate
Description:
NetIQ Analysis Center* provides organizations with extensive levels of visibility into service and security management activities.
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NetworkVantage sponsored by Compuware Corporation
Description: Network performance directly impacts application performance, but it's difficult to pinpoint how the network affects an individual application. | |
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Nexterna™ Clearview sponsored by Nexterna
Description: Nexterna Clearview is an integrated, end-to-end field service management platform. This product enables you to manage the entire service cycle in a single system, combining back-office service management functionality and real-time communications. |  |
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nGenius® Performance Manager sponsored by NetScout Systems, Inc.
Description:
nGenius? Performance Manager is an enterprise class software solution that monitors the performance of networks and applications running throughout the global infrastructure.
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NimBUS sponsored by Nimsoft, Inc.
Description: NimBUS is an IT management platform that provides scalable, resilient and reliable monitoring capabilities for organizations that wish to proactively manage critical IT resources. |  |
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OmniAnalyser™ sponsored by Hypersoft Information Systems
Description:
OmniAnalyser™ is a metrics and management platform for IT services. Hypersoft OmniAnalyser™ technology verifies compliance with Service Level Agreements, measures resources consumption and allocation.
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OmniContext™ sponsored by Hypersoft Information Systems
Description:
OmniContext’s state-of-the-art technology enables aligning information technology with business priorities by introducing a universal analytical framework for information services and assets.
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OneSight sponsored by Empirix
Description:
OneSight provides a comprehensive view of your entire Web infrastructure to ensure the optimal performance of your Web-based applications and deliver the best possible Quality of Experience to your end users.
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OneSight® Service Level Manager sponsored by Empirix
Description:
OneSight® Service Level Manager allows you to manage your service level goals proactively.
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Opticom iView sponsored by Opticom Inc.
Description: Opticom iView is IT Service Level Management software based on the IT Infrastructure Library (ITIL) best practices. | |
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Remedy Service Process Management sponsored by Remedy, a BMC Software Company
Description:
The Remedy Service Process Management (SPM) platform provides a comprehensive, end-to-end solution for automating, managing, and monitoring service management business processes.
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ServerVantage sponsored by Compuware Corporation
Description: ServerVantage increases application availability and reduces response times by monitoring applications, servers and databases and identifying problems before they impact critical business processes. | |
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Service Catalog sponsored by Centrata
Description:
Centrata's service catalog captures all the components necessary for enterprise service delivery -- a Bill of Materials (BOM), Bill of Labor (the people and skills necessary to fulfill a service), costs, and SLAs.
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