WHITE PAPER - This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
Posted: August 4, 2008 | Published: August 1, 2008


Topics:  Infrastructure Services | IT Auditing | IT Service Management | IT Services | ITIL | Risk Assessment | Risk Management

WHITE PAPER - By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
Posted: June 18, 2008 | Published: May 1, 2008


Topics:  Data Center Management | IT Service Management | ITIL | SOA | Software Configuration Management | Software Infrastructure

WHITE PAPER - Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: June 18, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Business Process Management Software | Business Service Management Software | IT Service Management | ITIL | Systems Management

WEBCAST - This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Business IT Alignment | Business Process Management | Business Structures | IT Best Practices | IT Service Management | ITIL

WHITE PAPER - To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
Posted: February 27, 2008 | Published: August 1, 2008


Topics:  Change Management | CMDB | Configuration Management | Disaster Recovery | ESB | IT Service Management | ITIL | Network Management | Software Maintenance

WHITE PAPER - This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
Posted: August 8, 2007 | Published: February 1, 2007


Topics:  Change Management | IT Service Management | ITIL | Software Configuration Management | Software Infrastructure

PRODUCT LITERATURE - Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
Posted: June 27, 2007 | Published: June 1, 2007


Topics:  Business IT Alignment | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services

WHITE PAPER - Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
Posted: June 21, 2007 | Published: June 1, 2007


Topics:  Data Center Management | Information Management | Information Management Software | IT Service Management | Knowledge Management | Knowledge Management Software | Technical Support Staff