WEBCAST - This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
Posted: November 7, 2008 | Premiered: November 7, 2008


Topics:  Business Intelligence | Change Management | ERP | ITIL | Knowledge Management | SOA

WHITE PAPER - Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Change Management | Configuration Management | Data Center Management | Data Centers | ITIL | ROI | Security | Server Virtualization

WHITE PAPER - Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Business Process Automation | Business Process Automation Software | Configuration Management | Customer Satisfaction | Data Center Management | Data Centers | IT Asset Management | ITIL | QOS

WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Data Center Management | Data Centers | ERP | ITIL | Security

WHITE PAPER - The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
Posted: December 6, 2007 | Published: April 2, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Management Software | CMDB | Data Center Management | IT Service Management | ITIL | Network Management