WHITE PAPER - IT is challenged to improve service levels and meet business demands while holding the line on costs. Learn how adopting a service-oriented, process-driven approach allows IT to link infrastructure to services so services can be proactively managed.
Posted: June 4, 2007 | Published: April 1, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | IT Infrastructure | IT Service Management | Service Level Management | SOA

WHITE PAPER - The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
Posted: December 6, 2007 | Published: April 2, 2007


Topics:  Business IT Alignment | Business Process Automation | Business Process Management Software | CMDB | Data Center Management | IT Service Management | ITIL | Network Management