CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: June 25, 2008 | Published: June 1, 2008


Topics:  Business Process Automation | Call Centers | Customer Service | Productivity | Professional Services Automation Software | Security | SLA

CASE STUDY - Quality Store investigated the market and selected an integrated retail scheduling system from SERVICEPower and this solution provides guaranteed appointments for the designers.
Posted: June 25, 2008 | Published: June 23, 2008


Topics:  Customer Service | Internet | Productivity

WHITE PAPER - A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
Posted: February 28, 2008 | Published: April 29, 2003


Topics:  Advanced Planning and Scheduling Software | Business Intelligence | Business Intelligence Software | CRM | Customer Relationship Management | Customer Service | Field Force Automation | Service Level Management | SLAs | Workforce | Workforce Management Software | Workforce Planning

WHITE PAPER - A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005


Topics:  Advanced Planning and Scheduling Software | Application Performance Management | Business Process Outsourcing | Business Service Management | Customer Service | Field Force Automation | Hardware Maintenance Services | Outsourcing | Service Level Management | Strategic Planning