BOOK - Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.
Posted: February 28, 2008 | Published: March 1, 2006


Topics:  Channel Management | Manufacturing | Network Management | Network Optimization | OEMs | Outsourcing | Partnerships | Service Level Management

WHITE PAPER - A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005


Topics:  Advanced Planning and Scheduling Software | Application Performance Management | Business Process Outsourcing | Business Service Management | Customer Service | Field Force Automation | Hardware Maintenance Services | Outsourcing | Service Level Management | Strategic Planning