CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: June 25, 2008 | Published: June 1, 2008


Topics:  Business Process Automation | Call Centers | Customer Service | Productivity | Professional Services Automation Software | Security | SLA

CASE STUDY - Quality Store investigated the market and selected an integrated retail scheduling system from SERVICEPower and this solution provides guaranteed appointments for the designers.
Posted: June 25, 2008 | Published: June 23, 2008


Topics:  Customer Service | Internet | Productivity

BOOK - This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.
Posted: March 20, 2008 | Published: August 1, 2007


Topics:  Customer Satisfaction | Productivity