WHITE PAPER - IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
Posted: July 1, 2008 | Published: March 5, 2008


Topics:  Application Development | Call Centers | Cost Benefit Analysis | Data Management | Enterprise Content Management | Project Management | TCO

WHITE PAPER - As technical barriers are eliminated and more organizations begin to adopt Internet protocol based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.
Posted: June 9, 2008 | Published: January 1, 2007


Topics:  IP Telephony | Network Infrastructure | ROI | TCO | Troubleshooting | WAN

WHITE PAPER - Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Collaboration | Manufacturing | Marketing | Productivity | Research and Development | ROI | TCO

WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Centers | CRM | Customer Loyalty | High Availability | Software Selection | TCO | User Experience