WHITE PAPER - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Satisfaction | Financial Services | Mobile Device Management | Mobile Workers | Security | VoIP | Wi-Fi

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

PODCAST - This expert podcast answers the top 5 questions regarding unified communications.
Posted: June 24, 2008 | Premiered: June 24, 2008


Topics:  Applications Management | Applications Management Services | Applications Management Software | Fixed-mobile Convergence | Network Convergence | Unified Messaging | Unified Messaging Systems | VoIP

EDITORIAL RESOURCE GUIDE - In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications.
Posted: June 20, 2008 | Published: June 20, 2008


Topics:  Best Practices | Business Intelligence | Communications Systems | CTI (Computer Telephony Integration) | IT Managers | Unified Messaging | VoIP

WHITE PAPER - This paper documents a real-world field study that concludes that the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: June 9, 2008 | Published: September 1, 2005


Topics:  Internet | MPLS | SLA | Telecommunications Networks | Teleconferences | VoIP | WAN

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
Posted: June 9, 2008 | Published: March 31, 2007


Topics:  IP Telephony | Marketing | Productivity | ROI | Training | VoIP

BOOK - Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success, competitive advantage, and both employee and customer loyalty.
Posted: June 2, 2008 | Published: May 1, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Best Practices | Business Continuity Planning | Contact Centers | Help Desks | Security | VoIP