WHITE PAPER - Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Business Process Management | Business Process Management Software | IT Service Management | IT Services | ITIL | Operational Support Systems | Service Level Management

PRODUCT LITERATURE - Process Packs provide a combination of IT governance features and experience in IT process management. Read this paper to learn how your organization can address program management issues like process adherence, governance and visibility.
Posted: October 29, 2007 | Published: October 29, 2007


Topics:  Application Development | Business Process Management | Business Process Management Software | IT Governance | Regulatory Compliance | Software Best Practices