BOOK - This guide examines IT processes and the steps organizations take to turn the dream of IT Process Automation into a much-anticipated reality. It also discusses how to increase IT effectiveness and efficiency through ITPA.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Best Practices | Change Management | CMDB | Data Centers | NAS | Network Configuration Management | Security | Software

BOOK - Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Business Processes | Change Management | Configuration Management | Data Quality | IT Infrastructure | Spreadsheets