WHITE PAPER - ITIL-the Information Technology Infrastructure Library-is the de facto standard for IT service management and delivery.
Posted: February 14, 2008 | Published: February 13, 2008


Topics:  Change Management | Configuration Management | Financial Management | IT Service Management | ITIL | Security Management

WHITE PAPER - While ITIL is the de facto approach for service management, CIOs often struggle with understanding ITIL and its benefits. Learn about real-world ITIL implementations that encompass product procurement, service desk and network management so...
Posted: October 29, 2007 | Published: September 1, 2007


Topics:  Business IT Alignment | Business Process Management Software | IT Service Management | ITIL | Network Management | Outsourcing | Product Management