WSTA CyberLibrary

Building Knowledge & Professional Relationships in the Financial Industry

Returning Member? Sign In | New to WSTA? Register

CyberLibrary

All resources sponsored by:

Teleformix

Company Information

Company Website


5 Matches

Sort by: Title \| Posted Date \| Publication Date \| Document Type

	The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager sponsored by Teleformix WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: Business Intelligence \| Communications Systems \| CRM \| VLAN \| VoIP

	Benefits and Advantages of Recording and Archiving Calls sponsored by Teleformix WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. Posted: July 11, 2008 \| Published: October 1, 2006 Topics: Call Center Management \| Call Center Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Health Care Industry \| Insurance Industry \| Marketing

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch sponsored by Teleformix DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: Call Center Management \| Call Center Software \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Quality Control

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

	The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions sponsored by Teleformix WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: Business Intelligence \| Call Center Management \| Call Center Software \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Ethernet Networks \| Quality Control \| Telephony Services \| VLAN \| VoIP


5 Matches

Page: 1

Library Home \| Advertise with Us \| Product Library

CyberLibrary Copyright © 1998-2008 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
webmaster@bitpipe.com

Click Here for Print Friendly