WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Communications Systems | Enterprise | Internet | Mobile Device Management | Mobile Workers | Productivity | SIP | VoIP

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Business Intelligence | CRM | Enterprise | SIP | SMBs | SOA | VoIP

BOOK - This Dummies piece focuses on securing the enteprise converged network through a multi-layered security model.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Access Control | Authentication | Enterprise | Network Convergence | Network Security | Security Policies | Security Threats | VPN

BOOK - Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Collaboration | Customer Satisfaction | Databases | Mobile Device Management | Mobile Workers | Routing | Unified Messaging | Unified Messaging Systems

WHITE PAPER - As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IP Telephony | Network Service Providers | PBX | Productivity | Risk Assessment | Risk Management | TCO | Telephony Systems | Unified Messaging

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations. Read this for more.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  CIOs | Data Centers | Enterprise | Environmental Compliance | Environmental Industry | IT Infrastructure | LAN | Vendors

WHITE PAPER - On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IVR | LAN | ROI | Security | Unified Messaging | Unified Messaging Systems | Vendors | WAN

WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Budgeting | Business Intelligence | CEOs | CFOs | Customer Data Management Software | Customer Service | Customer Service Best Practices | Economic Environment | Research and Development | Surveys

WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Communications Networks | Communications Software | IP | IP Telephony | Sales | SMBs | TCO | Telephony Systems

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

WHITE PAPER - In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Intelligence | Collaboration | Communications Systems | Contact Management | Customer Service | Marketing | Productivity

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

ANALYST REPORT - Recent Avaya-sponsored research conducted by Forrester Consulting on unified communications in financial services revealed that 50% of financial services employees are mobile 25% of the time during the work week. Read this for the details.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Satisfaction | Financial Services | Mobile Device Management | Mobile Workers | Security | VoIP | Wi-Fi

WHITE PAPER - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Business Continuity Planning | Business Intelligence | Contact Centers | Disaster Recovery | Mobile Device Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP

WHITE PAPER - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Instant Messaging | Mobile Device Management | Mobile IP | Mobile Workers | Telephony Systems | Unified Messaging | Virtual Offices | WAN | Wireless Networks

WHITE PAPER - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Local Telephony Services | PBX | Unified Messaging | Wi-Fi | Wireless Messaging | Wireless Networks | Wireless Systems | Wireless Telephones | Wireless WAN

WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

BOOK - Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
Posted: June 2, 2008 | Published: May 1, 2008


Topics:  Best Practices | Business Intelligence | Call Center Management | Contact Centers | Customer Service | Information Management