WHITE PAPER - Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Application Service Providers | Content Delivery | Customer Service | Network Configuration Management | Network Management | Network Management Protocols | SIP

PODCAST - Download this educational podcast now to learn how to gain digital marketing momentum through secure email, cell phone, and SMS platforms.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Handheld Devices | Mobile Device Management | Mobile Device Management Software | Online Marketing | Wireless Networks

WEBCAST - This webcast will discuss what SDPs are, what they can do, why they are important and how some service providers are starting to deploy them.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Handheld Devices | Mobile Device Management | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Service Providers | Telecommunications Services | Vendors | Wireless Networks

WHITE PAPER - An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business IT Alignment | Business Performance Management | Customer Service | Dashboards | OLAP

WHITE PAPER - This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Change Management | Data Governance | Data Integration | Data Quality | Master Data Management | Program Management | Sales | Vendors

WEBCAST - Implementing master data management has many challenges -- especially when it comes to driving change in people, process and politics. Get expert best practices and practical advice.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Software

PODCAST - Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap.
Posted: September 3, 2008 | Premiered: September 3, 2008


Topics:  Best Practices | Change Management | Corporate Governance | Corporations | Enterprise | Internal Controls | Master Data Management | Quality Control | Software

WHITE PAPER - This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Client-Server Software | Financial Management | GIS Software | GPS | Tax Preparation Software | Utilities Industry

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

WHITE PAPER - The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.
Posted: December 1, 2008 | Published: July 1, 2008


Topics:  Accounting | Accounting Industry | Accounting Software | Auditing (Finance) | Business Intelligence Software | Financial Reporting | Tax Law | Tax Preparation Software

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

TRANSCRIPT - This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Accounting | Billing Systems | Compliance Best Practices | CRM | Customer Service | Marketing | Product Life Cycles | Sales Force Automation | SOA | Telecommunications Service Providers

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

WHITE PAPER - In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Management Software | Data Quality | Data Warehouses | Master Data Management | Metadata | SOA | Web Services

WEBCAST - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
Posted: May 13, 2008 | Premiered: May 1, 2008


Topics:  Business Process Automation | Customer Service | Data Integration | Data Management Software | Data Storage | Data Warehouse Software | ETL (Software) | IT Spending | Project Management | Regulatory Compliance

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

DATA SHEET - The e2 Suite offers modular "building block" functionality, with each module capable of running independently or as integrated with your current portal or e-billing application.
Posted: April 8, 2008 | Published: April 1, 2008


Topics:  Small Businesses | Web-Based Self-Service

WHITE PAPER - Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.
Posted: April 7, 2008 | Published: April 1, 2008


Topics:  Business Metrics | Business Process Management | Data Governance | Data Management Software | Data Profiling | Data Quality | Data Warehouse Software | IT Spending | Knowledge Management | Metadata

WEBCAST - In this expert Webcast with Dave Loshin, president of Knowledge Integrity, learn how to assess the value of operational data quality and make data quality an enterprise-wide capability.
Posted: March 13, 2008 | Premiered: March 13, 2008


Topics:  Application Development | Business Metrics | Business Process Management | Cost Benefit Analysis | Data Governance | Data Management Software | Data Profiling | Data Quality | Information Management | Market Trends | ROI | Systems Development Life-cycles

PODCAST - This Podcast addresses some of the necessary details to successfully formulate an operational data quality plan.
Posted: March 14, 2008 | Premiered: March 13, 2008


Topics:  Business Intelligence | Business Process Management | Data Governance | Data Management Software | Data Profiling | Data Quality | Market Trends | Real-time Analytical Software

WHITE PAPER - This case study details how one telecommunications service provider implemented a new solution in a short period of time that allows the company to reduce existing billing issues.
Posted: March 26, 2008 | Published: March 1, 2008


Topics:  Advertising | Billing Software | Billing Systems | CRM | Customer Profiles | Document Management | Document Production | Market Segments | ROI | Telecommunications Industry

WHITE PAPER - By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.
Posted: March 26, 2008 | Published: March 1, 2008


Topics:  Billing Software | Billing Systems | Call Center Management | Call Center Software | Contact Center Management | Contact Center Software | Cost Benefit Analysis | Customer Satisfaction | Payment Processing

WHITE PAPER - This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: May 9, 2008 | Published: January 1, 2008


Topics:  Customer Data Management | Data Governance | Data Management Software | Data Stewardship | Data Storage | Data Warehouses | ERP Software | Master Data Management | Software Implementation

WHITE PAPER - Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.
Posted: May 9, 2008 | Published: January 1, 2007


Topics:  Application Deployment | Data Management Software | Data Mining Software | Data Profiling | Data Quality | Data Stewardship | Data Warehouses | Information Management | Metadata | Real-time Analytics