WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

PRODUCT OVERVIEW - The SAND Analytic Server is a high-performance, scalable software solution for developing, deploying, and enhancing data exploration applications.
Posted: July 6, 2004 | Published: January 1, 2003


Topics:  Analytic Applications Software | Business Intelligence

PRODUCT OVERVIEW - InFact moves analysts from keyword search to fact-based discovery, significantly improving the productivity of the knowledge analyst and the quality of intelligence, enabling discovery of what would not otherwise be discerned.
Posted: February 9, 2004 | Published: February 1, 2004


Topics:  Analytic Applications Software | Business Intelligence | Knowledge Management | Natural Language Processing Software | Text Mining Software