WHITE PAPER - Cost is often viewed as one of the major reasons to adopt open source technologies. This ROI Study looks in detail at all project costs; it helps IT organizations to assess the ROI of open source and to compare it with alternative options.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Business Process Management | CRM | Data Integration | Data Migration | Data Quality | Data Warehouses | ERP

WHITE PAPER - Over the recent years, data integration has been growing from simple data movement to complex transformation functions, and modern data integration technology now enables organizations to deploy data integration technology.
Posted: July 24, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Business Process Management | CRM | Data Integration | Data Migration | Data Quality | Data Warehouses | ERP

WHITE PAPER - Being agile in business means having the ability to react quickly to a constantly changing landscape of customer demands, financial climates, competitors, and technologies.
Posted: July 23, 2008 | Published: July 22, 2008


Topics:  Business Processes | Collaboration | CRM | ERP | Project Management | Security

WHITE PAPER - Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
Posted: July 17, 2008 | Published: July 17, 2008


Topics:  Best Practices | CRM | Human Resources Management | Podcasts | Recruiters | Recruiting Services | RSS | Search Engines | Social Networking

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: July 15, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Communications Systems | CRM | VLAN | VoIP

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  CRM | Security | SOA | Web Services

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Satisfaction | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | CRM | Quality Control | Security | SOA | Telephony Systems | Voice Communications Software | Web Services

SOFTWARE DEMO - Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Accounting Software | Client-Server Software | CRM | Marketing | Office Applications Software | Portfolio Management (Finance) | Reporting Software | Systems Integration Services

WHITE PAPER - This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Asset Management (Finance) | Asset Management Services | Compensation | CRM | Employee Monitoring | Investments | Outsourcing | Strategic Planning | Surveys

WHITE PAPER - This whitepaper is based on an OnForce/TechTarget webcast entitled "Outsourcing Systems Management". The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  Benefits | Best Practices | Business Process Outsourcing | CRM | Management Service Providers | Outsourcing | ROI | Server Management | Storage Management | Systems Management

WHITE PAPER - Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Contact Center Workforce Management | Contact Center Workforce Management Software | Cost Benefit Analysis | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Productivity | Service Level Management | SLA | SLA Management Services

WHITE PAPER - As the high technology market continues its torrid pace of consolidation, many companies struggle to manage the mishmash of products, processes, cultures, geographies and priorities, leading to multi-product paralysis.
Posted: July 10, 2008 | Published: July 1, 2008


Topics:  CRM | Data Security | Product Life Cycles | Product Management

WEBCAST - Learn how Corporate Performance Management, CPM, brings together these processes and technologies into a unified system and way of managing that is more powerful than its individual parts.
Posted: July 10, 2008 | Premiered: July 16, 2008


Topics:  Business Activity Monitoring | Business Performance Management | Business Performance Management Software | CRM | Dashboards | Data Integration | Personalization

PRODUCT LITERATURE - SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
Posted: July 8, 2008 | Published: July 8, 2008


Topics:  CRM | Customer Service | Sales and Marketing Software | Sales Force Automation | Sales Information Systems | Sales Order Management | Supply Chain Management

VIDEOCAST - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence Software | Business Performance Management | Business Process Management | CRM | Database Management | ERP | ERP Software | Oracle (Product)

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

PRODUCT LITERATURE - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization.
Posted: July 3, 2008 | Published: July 1, 2008


Topics:  CRM | Customer Service | ERP | Marketing | Sales Force Automation | Web Services

WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
Posted: July 3, 2008 | Published: July 3, 2008


Topics:  CRM | ERP | Human Resources Services | Project Management | Remote Support Services | ROI | Software as a Service

WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: July 2, 2008 | Published: June 1, 2006


Topics:  Best Practices | Business IT Alignment | Change Management | CRM | IT Service Management

WHITE PAPER - This white paper describes how HP and SAP can optimize the application lifecycle for our mutual customers.
Posted: July 2, 2008 | Published: June 1, 2007


Topics:  CRM | ERP | NetWeaver | SAP (Product) | SOA | Supply Chain Management

WHITE PAPER - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Business Process Management | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Web Services

WEBCAST - Available on-demand, this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help?
Posted: June 30, 2008 | Premiered: May 1, 2008


Topics:  CRM | Customers