WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: December 1, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Instant messaging (IM) and other real-time communications are widely used throughout most enterprises today, but their use remains largely unmanaged. This white paper identifies key concerns and identifies six steps to improve control over...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Communications Systems | Electronic Discovery | Enterprise | Instant Messaging | Intellectual Property | Malware | Network Security | Risk Management | VoIP

WHITE PAPER - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Communications Systems | Enterprise | Internet | Mobile Device Management | Mobile Workers | Productivity | SIP | VoIP

WHITE PAPER - LINX is an inter-process communications (IPC) service for distributed systems and is based on OSE's LINK Handler protocol, which has been a key message passing component in OSE.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Business Intelligence | Communications Systems | Hardware | Network Management | Operating Systems | Systems Management

CASE STUDY - Concurrent Technologies Corporation (CTC) selected a solution called Privia by SpringCM that enable CTC to keep all teammates and internal participants on task without program manager or contract administrator intervention.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Collaboration | Communications Systems | Content Management | Document Management | ERP | Productivity | Software | Systems Management | Unified Messaging

WEBCAST - Find out what native Unified Communications security features are available for Exchange Unified Messaging and Office Communications Server deployments and how to correctly configure them.
Posted: November 17, 2008 | Premieres: December 4, 2008


Topics:  Communications Networks | Communications Software | Communications Systems | Microsoft Exchange | Regulatory Compliance | Security Software | Security Threats | Unified Messaging | Vulnerability Management

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

CASE STUDY - Warner Bros. implemented Aprimo's Marketing Resource Management solution, which helped them to combine Aprimo with Sales Data and streamline its domestic theatrical media planning, placement and execution with finance and auditing processes.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Business Development | Business Intelligence | Communications Systems | Licensing | Marketing | Sales

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

CASE STUDY - Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Communications Systems | Customer Service | ERP | Manufacturing Industry | Manufacturing Software | Sales | Security | Windows

WEBCAST - As business accelerates, it becomes increasingly important for employees to communicate with one another from anywhere, at any time. IBM Lotus Sametime Advanced software can help you deliver robust, unified communications and collaboration capabilities.
Posted: October 31, 2008 | Premiered: October 30, 2008


Topics:  Business Intelligence | Communications Systems | ERP | Networking | Systems Management | Unified Messaging

WEBCAST - Learn how you can benefit from a solution to simplify the process of integrating business processes no matter what integration technology, industry standards, or communication protocols are being used.
Posted: October 30, 2008 | Premiered: October 30, 2008


Topics:  Business IT Alignment | Business Process Management | Communications Systems | Emerging Technologies | Financial Management | Infrastructure Management | NetWeaver | SAP (Product)

WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Communications Software | Communications Systems | Customer Interaction Services | Customer Service | IVR | Productivity | Telephony Services

WHITE PAPER - This document is based on a Peer 1/TechTarget Webcast entitled "Evaluating Collocation Providers for Disaster Recovery and Critical Communications."
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Recovery | Internet | Public Policy | Web Services | Web Services Security | Wireless Internet Service Providers

WHITE PAPER - This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Communications Systems | Fax Services | Hardware | HIPAA | IP | ROI | Sarbanes-Oxley Compliance | Security | TCO

WHITE PAPER - This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Communications | Communications Systems | Document Management | Fax Services | Outsourcing | Regulatory Compliance | Security | Vendors

WHITE PAPER - This article explains how M2M wireless networks supply data about virtually anything -- temperature, moisture levels, pressure, vibration -- in fractions of a second, and enables businesses to track moving and stationary assets and inventory.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Systems | M2M Communications | Wireless Communications Association International | Wireless Computing | Wireless Networks

WHITE PAPER - This paper delineates the new risks associated with convergence and discusses best practices for mitigating them.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Systems | Data Encryption | Endpoint Security | Enterprise Resource Management | Network Security | Risk Management | Scalability Testing | Security Management | Wireless Networks

PRODUCT LITERATURE - CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Business Continuity Planning | Communications Systems | IP Services | Mobile Device Management | Portfolio Management (IT Management) | Project Management | SMBs

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

WEBCAST - This webcast details a new communications solution that will change the way people interact with and contact each other by providing a more efficient and effective means of communication.
Posted: September 30, 2008 | Premiered: September 30, 2008


Topics:  Communications Systems | Mobile Device Management | Mobile Workers | Telephones | Unified Messaging | Voice Mail Services | Voice Mail Software

WHITE PAPER - This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Communications Systems | Cost Benefit Analysis | Oracle (Product) | ROI | Vendors | Workflow Software | XML

CASE STUDY - EMBARQ Corporation needed to train and certify team members in order to maintain Cisco Gold Certification. They chose Skillsoft's Live Learning to provide CCNA and CCDA training. EMBARQ now trains over 550 employees annually.
Posted: September 5, 2008 | Published: September 3, 2008


Topics:  Certification Programs | Communications Systems | Employee Monitoring | LMS | Training and Educational Services | Virtual Offices

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS