PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 2, 2008 | Premiered: December 2, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 1, 2008 | Premiered: December 1, 2008


Topics:  Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

CASE STUDY - Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Customer Service | Email | Enterprise | Microsoft Outlook | Mobile Device Management | Mobile Workers | Remote Access Hardware | Time Management

CASE STUDY - In this case study, discover how LaVanture Products Company uses Microsoft Dynamics AX to keep inventory under control while optimizing its warehouses and delivering on its promises to manufacturing clients.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Management | Customer Service | Manufacturing Industry | Manufacturing Systems | OEMs | SQL | SQL Server | Warehouses

WHITE PAPER - Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Accounting | CAD/CAM Industry | Customer Service | Data Management | Database Design | Enterprise Asset Management Software | Enterprise Systems | Utilities Industry

EGUIDE - This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Billing Systems | Cable Modems | Customer Service | Internet | Network Infrastructure | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services | Telecommunications Systems

WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Profiles | Customer Service | Identity Management | Market Research | Software | Telecommunications Service Providers

WHITE PAPER - Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
Posted: November 19, 2008 | Published: May 7, 2008


Topics:  Audit Trails | Business Process Automation | Compensation | Cost Benefit Analysis | Customer Service | Enterprise | Incentive Management Software | Insurance Industry | Reporting Software | Return On Investment | ROI

WHITE PAPER - This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
Posted: November 18, 2008 | Published: June 1, 2007


Topics:  Customer Service | Software Best Practices | Software Development Methodologies | Software Implementation | Software Project Management | Software Quality Assurance | Software Testing | UNIX

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

CASE STUDY - Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
Posted: November 14, 2008 | Published: November 14, 2008


Topics:  CAD/CAM Industry | Customer Service | Data Management | GIS Software | Oracle (Product) | Software Infrastructure | Software Selection

WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Budgeting | Business Intelligence | CEOs | CFOs | Customer Data Management Software | Customer Service | Customer Service Best Practices | Economic Environment | Research and Development | Surveys

WHITE PAPER - Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Application Service Providers | Content Delivery | Customer Service | Network Configuration Management | Network Management | Network Management Protocols | SIP

DATA SHEET - Zenith Infotech's Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Customer Service | Help Desks | Operating Systems

CASE STUDY - Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Content Management | Customer Data Management | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WEBCAST - Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: November 6, 2008 | Premiered: December 2, 2008


Topics:  Compliance Audits | Compliance Best Practices | Customer Data Management | Customer Service | Data Security | Endpoint Security | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

CASE STUDY - Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Communications Systems | Customer Service | ERP | Manufacturing Industry | Manufacturing Software | Sales | Security | Windows

SOFTWARE DEMO - Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence to expand your business and enhance your customer service.
Posted: October 30, 2008 | Published: June 11, 2008


Topics:  Customer Service | eCommerce | Electronic Marketplace | Shopping Cart Software | Web Authoring Tools | Web Site Administration

WHITE PAPER - To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Application Deployment | Business Intelligence | Business Performance Management Software | Customer Service | Dashboards | SMBs