WHITE PAPER:   Posted: June 27, 2008 | Published: January 1, 2007
Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.

BROCHURE:   Posted: June 27, 2008 | Published: January 1, 2006
New Accenture research unequivocally shows that successful implementations of enterprise systems drive corporate financial performance.

PRODUCT LITERATURE:   Posted: June 10, 2008 | Published: January 1, 2007
BEZ provides BEZVision™, a proactive performance management solution that is designed to provide IT management with the information that it needs to make critical decisions about service delivery.

WHITE PAPER:   Posted: May 19, 2008 | Published: April 1, 2008
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.

WHITE PAPER:   Posted: May 19, 2008 | Published: March 1, 2008
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.

PRODUCT LITERATURE:   Posted: February 20, 2008 | Published: January 1, 2007
By automating mundane, repetitive tasks, you cut costs and reduce the possibility of human error while increasing productivity. Intuitive problem analysis and resolution improves your business' meantime- to-repair (MTTR).

WHITE PAPER:   Posted: February 6, 2008 | Published: December 1, 2007
Is ITIL right for the mid-market? This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic force that the mid-market needs to compete effectively against larger competitors.

WHITE PAPER:   Posted: February 6, 2008 | Published: January 1, 2007
This paper examines the definition and role of a Configuration Management Database (CMDB), including a brief description of its origin, business value, market applicability, and why it can be an important component in al overall IT management strategy.

WHITE PAPER:   Posted: September 20, 2007 | Published: January 1, 2007
This Enterprise Management Associates (EMA) white paper compares the KBOX family of appliances from KACE with leading competitors Altiris, LANDesk, and Microsoft, explaining key best practices in lifecycle management.

WHITE PAPER:   Posted: October 9, 2006 | Published: February 1, 2007
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.

WHITE PAPER:   Posted: October 3, 2005 | Published: September 1, 2005
A lean approach to manufacturing can help improve productivity and customer service. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.