WHITE PAPER - A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
Posted: February 28, 2008 | Published: April 29, 2003


Topics:  Advanced Planning and Scheduling Software | Business Intelligence | Business Intelligence Software | CRM | Customer Relationship Management | Customer Service | Field Force Automation | Service Level Management | SLAs | Workforce | Workforce Management Software | Workforce Planning

WHITE PAPER - A key element and requirement for optimization is the ability to manage field resources.
Posted: February 28, 2008 | Published: January 1, 2005


Topics:  Advanced Planning and Scheduling Software | Application Performance Management | Business Process Outsourcing | Business Service Management | Customer Service | Field Force Automation | Hardware Maintenance Services | Outsourcing | Service Level Management | Strategic Planning

WHITE PAPER - Discover the rewards and pitfalls of migrating to Microsoft Office 2007.This white paper will examine the issues presented with a migration to the 2007 Microsoft Office system including which organizations should be first movers and why.
Posted: September 20, 2007 | Published: September 1, 2007


Topics:  Advanced Planning and Scheduling Software | Application Development and Integration Services | Business Process Automation | Change Management | Desktop Management | Downtime | Microsoft Office | Network Management | Publishing Software | Windows Vista