WEBCAST - This webcast details a new communications solution that will change the way people interact with and contact each other by providing a more efficient and effective means of communication.
Posted: September 30, 2008 | Premiered: September 30, 2008


Topics:  Communications Systems | Mobile Device Management | Mobile Workers | Telephones | Unified Messaging | Voice Mail Services | Voice Mail Software

WHITE PAPER - This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Communications Systems | Cost Benefit Analysis | Oracle (Product) | ROI | Vendors | Workflow Software | XML

CASE STUDY - EMBARQ Corporation needed to train and certify team members in order to maintain Cisco Gold Certification. They chose Skillsoft's Live Learning to provide CCNA and CCDA training. EMBARQ now trains over 550 employees annually.
Posted: September 5, 2008 | Published: September 3, 2008


Topics:  Certification Programs | Communications Systems | Employee Monitoring | LMS | Training and Educational Services | Virtual Offices

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - The main goal of any Unified Communications strategy should be to facilitate an innovative business process Read this expert E-Guide to learn more about planning and building an effective unified communications strategy for your business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Life-Cycle Management | Business Process Management | Collaboration | Communications Systems | Desktop Applications Management | Instant Messaging | SOA | Unified Messaging

WHITE PAPER - Virtual collaboration and online meeting technologies are advancing SMBs reach without huge investments. Learn how this allows them to save costs and land more sales, while better educating consumers and business partners in this paper.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | Communications Systems | Financial Services | Marketing | SMBs | Training | Video Services | Videoconferences

WHITE PAPER - In today's rapidly changing marketplace, small businesses are facing new challenges and competitive pressures. Read this whitepaper to learn how to choose the right vendor to build the solutions that your business needs.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Communications Networks | Communications Systems | Competition | Cost Benefit Analysis | Fixed Assets | Mobile Device Management | Productivity | SMBs | Vendors

WHITE PAPER - This expert E-Guide details how to implement a successful Unified Communication approach within your company. It outlines best practices for ensuring reliability and consistent delivery so that your business can receive the maximum benefits.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Best Practices | Communications Systems | Enterprise | Hardware | LAN | Operating Systems | Productivity | Unified Messaging | Vendors | WAN

VIDEOCAST - Greg Forest explains how to initiate testing the functionality of your archiving solution in a lab, the pilot testing phase, enterprise deployment phase and best practices for employee communication throughout the entire deployment process.
Posted: August 22, 2008 | Premiered: August 22, 2008


Topics:  Best Practices | Communications Networks | Communications Systems | Email Archiving | Email Security | Employee Monitoring | Enterprise | Storage Management | Testing

WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: August 21, 2008 | Published: August 15, 2008


Topics:  Client-Server Software | Communications Systems | Compliance Best Practices | CRM | Document Management | Document Management Software | Document Production | Financial Services | Systems Integration

WHITE PAPER - This white paper discusses the convergence of IT and networking in the telecommunications industry.
Posted: August 5, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Communications Systems | Network Architectures | Network Convergence | Networking | Telecommunications Services | Telecommunications Software

WHITE PAPER - Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Communications Systems | CRM | VLAN | VoIP

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Continuity Planning | Communications Systems | Disaster Planning | Disaster Recovery | Telephones

DATA SHEET - The Risk Data Suite enables communications and utility providers to make better informed network management decisions to minimize service interruptions and plan for contingencies in the event of a disaster.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Systems | Crime | Customer Service | Data Collection | Managed Security Services | Network Infrastructure | Risk Assessment | Risk Management | Security Threats

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Communications Systems | Customer Satisfaction | Database Management | Enterprise | Location-Based Services (Software) | SQL Server

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

WHITE PAPER - Convergence is happening and IP is quickly becoming the default network protocol. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers.
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Access Control | Communications Systems | Converged Networks | Network Management | Telecommunications Service Providers | WAN

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP

PODCAST - Ben Gibson of Cisco and John Sweitzer of Intermec cover key considerations and compelling applications, as well as offer insight into how unified communications can impact your business.
Posted: June 5, 2008 | Premiered: November 15, 2007


Topics:  Communications Systems | Mobile Workers | Productivity

WHITE PAPER - This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.
Posted: June 4, 2008 | Published: June 1, 2008


Topics:  Architectures | Business Models | Business Performance Management | Communications Systems | Data Modeling | Data Warehouses | Enterprise | Master Data Management

CASE STUDY - In this case study Anna's Linens needed an intelligence tool to measure their performance against their goals. BusinessObjects Edge Series was their solution because it is a scalable, Web-based distribution mechanism suitable for a multi-unit retailer
Posted: June 4, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Communications Systems | Dashboards | Data Center Management | Data Centers | Distribution | Inventory Management | Operational Support Systems | Performance Testing | POS