EBOOK - This e-book includes how-to advice on creating an analytics culture, setting up an analytics team and preparing for an installation of analytics software. In addition, get tips and strategies for building up an organization‘s analytics skill set and supporting analytics professionals.
Posted: September 1, 2010 | Published: September 1, 2010


Topics:  Business Intelligence | Business Performance Management | Dashboards | Data Analytics | Data Governance | Data Integration | Data Management | Data Quality | Data Warehouses

CASE STUDY - Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.
Posted: August 30, 2010 | Published: August 30, 2010


Topics:  Business Management | Business Performance Management | Infrastructure Management | Software | Streaming Media Services | Unified Messaging

ANALYST REPORT - This summary provides a wealth of benchmarks against which manufacturers can gauge their readiness for recovery and plot their own paths to business improvement in 2010. Read on to learn the findings of this study as well as strategies for recovery and renewal in 2010 and beyond.
Posted: August 27, 2010 | Published: August 26, 2010


Topics:  Budgeting | Business Performance Management | Enterprise Asset Management Software | Manufacturing | Manufacturing Industry | Manufacturing Industry Organizations | Manufacturing Systems | Supply Chain Management | Supply Chains

WHITE PAPER - According to industry leaders and pundits in 2006, the role of the CIO was at a crossroads. Read the white paper to see how CIOs are beginning to seize this opportunity to play increasingly impactful strategic roles within their enterprise, and how IBM research can provide CIOs with the skills necessary to become a Business-Savvy CIO.
Posted: August 26, 2010 | Published: August 19, 2010


Topics:  Business Management | Business Performance Management | Business Performance Management Software | Business Processes | CIOs | Enterprise Resource Management | Enterprise Systems

WHITE PAPER - By linking insights to action, performance management has enormous potential to transform midsize business. When data becomes information, it gains value as insights that fuel action, propelling business forward. This white paper shows how IBM Cognos Express is a cost-effective choice for performance management.
Posted: August 25, 2010 | Published: September 14, 2009


Topics:  Business Management | Business Performance Management | Business Performance Management Software | Customer Loyalty | Customer Service | Performance Testing | SMBs

WHITE PAPER - Automating testing frameworks and maintaining quality software releases is critical to business performance. This paper presents the benefits of different Test Automation Frameworks, their design components, governance models, maintenance considerations and a checklist of the five key elements to maintain a successful Test Automation Framework.
Posted: August 25, 2010 | Published: August 25, 2010


Topics:  Business Performance Management | Governance, Risk, Compliance (GRC) | Risk Management | ROI | Scripting | Software Development Life-Cycles | Software Project Management | Software Quality Assurance | Software Testing | Test Results | Testing

VIDEO - Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.
Posted: August 23, 2010 | Premiered: August 23, 2010


Topics:  Business Performance Management | Campaign Management | CRM | Marketing | Marketing Information Systems | Productivity

ANALYST REPORT - Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits.
Posted: August 16, 2010 | Published: August 16, 2010


Topics:  Business Intelligence | Business Performance Management | Business Process Management | Business Process Management Software | Business Processes | Customer Service | ETL (Software) | Reporting Software | Sales and Marketing Software

WEBCAST - In today’s competitive marketplace, it’s important that companies use the best available tools and methods to achieve success. This webcast features business intelligence/data warehousing experts Nancy Williams and Steve Williams and the results of their BI survey.
Posted: August 11, 2010 | Premiered: August 11, 2010


Topics:  Business Consulting Services | Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Business Process Management | Customer Service | ETL (Software) | Reporting Software | Sales and Marketing Software

WHITE PAPER - Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
Posted: August 10, 2010 | Published: August 10, 2010


Topics:  Business Performance Management | Communications Software | CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service

WHITE PAPER - The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.
Posted: August 9, 2010 | Published: August 9, 2010


Topics:  Business Continuity Planning | Business Performance Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Telecommunications Industry | Telecommunications Industry Organizations | Telecommunications Networks

WHITE PAPER - This white paper explores how enterprises are deploying analytics-based business intelligence (BI) to deliver insight to line of business organizations. Based on interviews with diverse clients, this paper examines how BI is redefining the limits of what is possible in a variety of industries.
Posted: August 6, 2010 | Published: July 14, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Metrics | Business Performance Management | Business Systems | Health Care Industry

EBOOK - Sound data quality is a fundamental requirement of successful data management programs. However, the importance of data quality may be overlooked by executives who take it for granted. This e-book provides readers with advice designed to help them win approval for data quality initiatives on both IT and business grounds.
Posted: August 5, 2010 | Published: August 5, 2010


Topics:  Business Performance Management | Business Process Management | Business Processes | Data Collection | Data Management | Data Management Software | Data Profiling | Data Quality

EBOOK - Read this e-book for an in-depth discussion of the smarter planet, new business intelligence, business analytics, OLAP (Online Analytical Processing), data mining, content management, and business performance management.
Posted: August 5, 2010 | Published: September 21, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Content Management | Content Management Software | Data Mining | OLAP

WHITE PAPER - Whether or not analytics should become an integral part of an organization’s planning and decision-making seems to be beyond question However, at what level, for what purpose and how to go about deploying analytics are questions that each organization needs to answer for itself. These questions are the focus of this paper.
Posted: August 5, 2010 | Published: August 5, 2010


Topics:  Business Intelligence | Business Performance Management | Business Processes | CRM Analytics | Dashboards | Data Management | Data Mining | Data Modeling | Decision Support Systems | ERP | OLAP | Predictive Analytics | SAP (Product)

ANALYST REPORT - New research from TDWI ranks the strategies and tactics that BI and data warehousing teams have used to stretch their budgets in a down economy and charts the adoption rate of new technologies among small, midsize, and large companies. It also shows which types of incumbent BI/DW tools companies are most likely to replace in the next three years.
Posted: August 2, 2010 | Published: July 30, 2010


Topics:  Budgeting | Business Intelligence | Business Performance Management | Cost Benefit Analysis | Dashboards | Databases | Economic Environment | ETL (Software) | ROI | SMBs | Strategic Planning

ANALYST REPORT - This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes.
Posted: August 1, 2010 | Published: June 1, 2010


Topics:  Application Performance Management | Business Performance Management | Business Service Management | IT Management | IT Service Management | Service Level Management | Systems Management

ANALYST REPORT - According to Gartner, "Business is driving IT operations management to become increasingly application-centric. At the same time, applications are becoming more difficult to manage. How vendors respond to the application performance monitoring challenge will have a profound impact on their overall market positions." Continue reading to learn more.
Posted: July 30, 2010 | Published: February 18, 2010


Topics:  Application Infrastructure | Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Business Intelligence | Business Performance Management

VIDEO - Watch this video white paper to learn how to consolidate the management of multiple risks and regulatory requirements using a single enterprise platform - thereby reducing costs, increasing performance, and improving the operations of the business overall.
Posted: July 27, 2010 | Premiered: July 27, 2010


Topics:  Business Management | Business Performance Management | Compliance (Systems Operations) | Enterprise Resource Management | Enterprise Systems | Regulatory Compliance | Risk Management

WHITE PAPER - SAP solutions are business-critical, requiring high levels of availability, performance and support services. HP's Mission Critical Services Enhancement for SAP Environments proactively address performance and availability issues, benefiting from a single point of accountability for all support requirements. Read this paper for more details.
Posted: July 23, 2010 | Published: July 23, 2010


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | Business Performance Management | High Availability | SAP (Product)

WHITE PAPER - This IDC ExpertROI business value study puts the spotlight on benefits companies derive from deploying HP Business Service Automation (BSA) solutions. IDC research showed that companies that deployed the HP BSA solution were able to realize $4.82 in benefits for every $1.00 invested. Read on the learn more.
Posted: July 22, 2010 | Published: June 25, 2010


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Business Service Management Software

CASE STUDY - In 2002, Constellation Energy embarked on a business transformation to enable fourfold business revenue growth. This case study focuses on the IT organization's transformation to a shared, service-centric organization, and the business partnership it gained along the way.
Posted: July 22, 2010 | Published: July 22, 2010


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Automation | Data Center Management | Data Centers | Revenue Projections

WHITE PAPER - Today’s IT organization needs an integrated approach to BSM that combines a top down and bottom up approach to monitoring and spans both physical and virtual infrastructure. The goal is to manage every element of the service via the cloud.
Posted: July 21, 2010 | Published: July 21, 2010


Topics:  Business Performance Management | Business Service Management | Business Service Management Software | Cloud Computing | Grid Computing | Utility Computing | Utility Software

WHITE PAPER - This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organisation.
Posted: July 16, 2010 | Published: October 1, 2008


Topics:  Business Management | Business Metrics | Business Performance Management | Customer Satisfaction | Professional Services Industries | Revenue Projections

WHITE PAPER - Healthcare organizations need to build flexibility into operations to support excellence in clinical and business practices. With BPM from IBM, healthcare payers, providers and life sciences organizations can automate crucial business processes and integrate key systems to reduce costs and increase agility.
Posted: July 6, 2010 | Published: January 15, 2010


Topics:  Business Performance Management | Business Performance Management Software | Business Processes | Business Systems | Health Care Compliance | Health Care Industry | Health Care Software | SOA | Systems Integration