WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  PBX | SIP | Telephony Services | Telephony Systems | Unified Messaging

WEBCAST - In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.
Posted: September 2, 2008 | Premieres: September 25, 2008


Topics:  Internet | IP Telephony | Network Management | Telephony Services | Unified Messaging Systems

VIDEOCAST - In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications.
Posted: September 2, 2008 | Premieres: September 25, 2008


Topics:  Applications Management | IP PBX | Network Management | Telephony Services

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

ANALYST REPORT - This document is a guide for midsize businesses and large companies to identify and evaluate vendors that deliver IT services in support of connectivity and communications infrastructure.
Posted: June 10, 2008 | Published: May 14, 2008


Topics:  Marketing | Marketing Information Systems | Network Management Services | Network Monitoring | Telephony Services | Telephony Systems

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: March 10, 2008 | Published: June 1, 2001


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

CASE STUDY - In this case study learn how a few attorneys decided to form a new Houston law. They saw it as an opportunity to build a practice using the latest technologies. Discover how they turned IP Communications into a bankable business asset.
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Billing Systems | Document Management | Email | Internet | IP | Telephony Services | Telephony Systems | VPN

WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: February 22, 2008 | Premiered: January 18, 2007


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Customer Service | Operational Support Systems | Telephony Services | Telephony Systems | Voice Communications Software

BROCHURE - NetWolves offers several cost-effective voice services, including switched and dedicated outbound, switched and dedicated toll-free inbound, dedicated T1 access loops, calling and debit cards, and conference calling.
Posted: July 26, 2004 | Published: January 1, 2003


Topics:  Telephony Services

PRODUCT OVERVIEW - The Max PVN (Private Voice Network) enables companies to make free calls within their network, plus low-cost long distance calls to any phone in the world.
Posted: June 29, 2004 | Published: July 1, 2004


Topics:  Telephony Services | VoIP