WHITE PAPER:   Posted: June 20, 2008 | Published: October 1, 2004
As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.

WHITE PAPER:   Posted: May 27, 2008 | Published: January 1, 2008
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

WHITE PAPER:   Posted: May 20, 2008 | Published: March 1, 2007
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: May 9, 2008 | Published: May 1, 2008
This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

WHITE PAPER:   Posted: April 10, 2008 | Published: April 1, 2008
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.

WHITE PAPER:   Posted: September 26, 2007 | Published: August 1, 2006
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization???s contact center technology.

PRODUCT LITERATURE:   Posted: September 8, 2004 | Published: September 1, 2004
The Nuasis™ NuContact Center™ is a next-generation system for intelligently routing customer contacts by phone, e-mail, fax, or the Web.

PRODUCT LITERATURE:   Posted: June 30, 2004 | Published: January 1, 2003
DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.

BROCHURE:   Posted: May 30, 2004 | Published: May 25, 2004
CallGen, a comprehensive and flexible solution for inbound, outbound and blended contact centers, optimizes call timing and delivery, and agent monitoring and coaching.

PRODUCT LITERATURE:   Posted: May 23, 2004 | Published: January 1, 2003
The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.

PRODUCT OVERVIEW:   Posted: April 5, 2004 | Published: January 1, 2004
Predictive dialers by DialResults use the latest innovative call center software and CTI technology.