WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

WHITE PAPER - This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage' addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Call Centers | CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | ERP | Software as a Service | Software Selection | Vendors

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - This report offers a four step approach that can help arm CMO's with the tools necessary to learn from prior practices, prove ROI, embrace accountability, and create and implement programs necessary.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Customer Data Integration | Data Quality | ERP | Marketing | ROI

CASE STUDY - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Analytic Applications Software | Business Intelligence | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Disaster Recovery | POS | Productivity | Retail Channels | Self-Service Applications Software | Switching

PRODUCT LITERATURE - The SAP NetWeaver® Master Data Management (SAP NetWeaver MDM) component enables you to consolidate, synchronize, distribute, centrally manage, and publish any type of master data object across your enterprise.
Posted: June 18, 2008 | Published: April 1, 2007


Topics:  Customer Data Integration | Enterprise | Master Data Management

PRODUCT LITERATURE - OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy.
Posted: June 6, 2008 | Published: June 6, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Integration | Data Quality | ROI

TRIAL SOFTWARE - Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: May 30, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Relationship Management | Customer Service | Customer Support Software | Customers | Enterprise

SOFTWARE DEMO - This presentation about Multiform Master Data Management by IBM discusses the basic challenges around master data in today's organizations, the symptoms and root causes of bad data, and identifies data relationships across domains.
Posted: May 29, 2008 | Published: May 29, 2008


Topics:  Customer Data Integration | Data Quality | Data Storage | Database Administrators | Domain Name Systems | Master Data Management | Product Management

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains

WHITE PAPER - In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: May 13, 2008 | Published: May 1, 2008


Topics:  Customer Data Integration | Customer Data Management | Data Management Software | Data Quality | Data Warehouses | Master Data Management | Metadata | SOA | Web Services

WHITE PAPER - This white paper will describe how engaging in a master data management (MDM) project enables effective governance of data-specifically master data-and achieves maturity in key categories of the IBM Data Governance Maturity Model.
Posted: May 9, 2008 | Published: November 1, 2007


Topics:  Business Processes | Customer Data Integration | Master Data Management | Service Oriented Architecture

SOFTWARE LISTING - dn:Director is an information quality product designed to be easy to integrate, to provide a fast return on investment, and to enable the ongoing success of all types of data-centric projects and implementations, including master data...
Posted: April 24, 2008 | Published: January 1, 2007


Topics:  Customer Data Integration | Data Migration | Data Quality | Master Data Management | Software

PODCAST - In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.
Posted: April 21, 2008 | Premiered: April 21, 2008


Topics:  Customer Data Integration | Customer Data Management | Customer Service | Database Management | Database Performance Management | Databases | Oracle (Product)

WHITE PAPER - Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Posted: January 25, 2008 | Published: January 18, 2008


Topics:  Application Deployment | Application Integration | Code Management | CRM | CRM Software | Customer Data Integration | ROI | Software as a Service | Software Implementation

WEBCAST - This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: December 5, 2007 | Premiered: December 5, 2007


Topics:  Business Intelligence | Compliance (Systems Operations) | CRM | Customer Data Integration | Customer Data Management | Customer Service | Data Governance | Data Warehouses | Master Data Management | Metadata | Program Management

WHITE PAPER - A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.
Posted: August 1, 2007 | Published: August 1, 2007


Topics:  CRM Analytics | Customer Data Integration | Customer Data Management | Customer Satisfaction | Market Segments | Marketing | Profiling | Real-time Analytics | TCO

WHITE PAPER - Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.
Posted: August 1, 2007 | Published: August 1, 2007


Topics:  CRM Analytics | Customer Data Integration | Customer Data Management | Customer Loyalty | Marketing | Profiling | User Experience

PODCAST - Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche.
Posted: March 16, 2007 | Premiered: March 15, 2007


Topics:  CRM | Customer Data Integration | Customer Data Management | Data Quality | Data Warehouses

DATA SHEET - Initiate Identity Hub™ software delivers the best results in terms of customers, costs and compliance by using advanced statistical and database techniques for accurate scoring, matching and linking of customer data across the enterprise.
Posted: August 5, 2004 | Published: August 1, 2004


Topics:  Customer Data Integration