WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Reporting Software | User Experience

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.
Posted: July 31, 2008 | Published: July 21, 2008


Topics:  Business Intelligence | Databases | High Availability | Spreadsheets | User Experience

CASE STUDY - Aladdin and PGP Corporation have partnered to address some customer challenges. Aladdin's eToken and PGP desktop encryption solution packages are now certified to interoperate together to provide customers with unmatched protection of their PC data.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Authentication | Business Performance Management | Business Performance Management Software | Continuous Data Protection | Data Security | Email Security | Encryption Standards | Regulations | User Experience

VIDEOCAST - Watch this video to learn about the '80/20' rule of Single Sign On (SSO), and the best practices for reducing sign-ons.
Posted: July 22, 2008 | Premiered: July 22, 2008


Topics:  Best Practices | Kerberos | Service Creation Tools | SSO | User Experience | User Interfaces | Web Identities

WHITE PAPER - This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Collaboration | Financial Services | Risk Management | Social Networking | User Experience

WHITE PAPER - This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Financial Applications Software | Portals | Reporting Software | User Experience | Wealth Management

WHITE PAPER - Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.
Posted: July 21, 2008 | Published: December 28, 2007


Topics:  Application Performance Management | Business Intelligence | Productivity | Reporting Software | Spreadsheets | User Experience

WHITE PAPER - Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.
Posted: July 21, 2008 | Published: March 1, 2008


Topics:  Application Development | Banking Industry | Business Intelligence | Collaboration | Desktop Applications Management | Internet | SOA | Spreadsheets | User Experience | Web Applications Software | Web Services Management

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

BOOK - This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.
Posted: July 10, 2008 | Published: June 1, 2007


Topics:  Content Delivery | Content Management Software | Customer Satisfaction | Enterprise | Enterprise Content Management | Information Management | Reporting Software | Search Engine Optimization | User Experience | Web Content Management

VIDEO - Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
Posted: July 10, 2008 | Premiered: July 9, 2008


Topics:  Databases | Infrastructure Management | Infrastructure Services | Internet | Outsourcing | Server Management | Service Level Management | Testing | User Experience

WHITE PAPER - Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Application Development | Application Infrastructure | eBusiness Services | Mergers and Acquisitions | Risk Assessment | Software Implementation | User Experience

WHITE PAPER - Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.
Posted: June 20, 2008 | Published: January 1, 2007


Topics:  Billing Systems | Sales Channels | Telecommunications Services | User Experience

WHITE PAPER - Triple-Play changes the way the customers perceive their communication service providers.
Posted: June 20, 2008 | Published: January 1, 2005


Topics:  ISP | Telecommunications Service Providers | User Experience

WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Posted: June 19, 2008 | Premiered: March 19, 2008


Topics:  Best Practices | User Experience

WEBCAST - The webcast discusses why web users want RIAs? how businesses are benefiting from RIAs? and how to put RIAs to work for your organization?
Posted: June 19, 2008 | Premiered: October 23, 2007


Topics:  User Experience

BROCHURE - The path to unified communications is unique for every customer. In this white paper learn how unified communications can reduce telecommunications costs while enhancing business responsiveness.
Posted: June 6, 2008 | Published: October 1, 2007


Topics:  Configuration Management | Mobile Device Management | Unified Messaging | Unified Messaging Systems | User Experience | Voice Communications Software | VoIP

WEBCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: June 6, 2008 | Premiered: June 18, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | User Experience

WEBCAST - View this Webcast to learn how to build a business mashup, what types of users typically build them and advice for putting together a business case. Explore the many benefits a business mashup can bring to your company.
Posted: June 5, 2008 | Premiered: May 29, 2008


Topics:  Application Development and Integration Services | Business Process Automation | Cost Benefit Analysis | Data Visualization | ROI | User Experience | Web Applications Management

WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

PRODUCT LITERATURE - The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation.
Posted: May 5, 2008 | Published: January 1, 2008


Topics:  Collaboration | Content Management | Document Management | User Experience

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: April 10, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience