WHITE PAPER - This white paper traces the evolution of e-transpromo, demonstrating its increasingly important role across new media.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Cell Switching | Customer Interaction Services | SMS

WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008


Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software

SOFTWARE LISTING - From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
Posted: August 15, 2008 | Published: August 14, 2008


Topics:  Collaboration | Customer Interaction Services | Expert Systems | Project Management | Project Management Software | Systems Integration | Systems Maintenance | Systems Management

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

CASE STUDY - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Analytic Applications Software | Business Intelligence | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Disaster Recovery | POS | Productivity | Retail Channels | Self-Service Applications Software | Switching

WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: July 11, 2008 | Published: October 1, 2006


Topics:  Call Center Management | Call Center Software | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales

WEBCAST - This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, increase the flexibility and scalability of its hosting infrastructure while reducing its total cost of ownership.
Posted: March 10, 2008 | Premiered: December 11, 2007


Topics:  CRM | Customer Interaction Services | High Availability | Infrastructure Management | Scalability Testing | Security | Server Management | Server Virtualization

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales

WHITE PAPER - In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
Posted: September 4, 2007 | Published: July 1, 2007


Topics:  Contact Centers | Cost Benefit Analysis | CRM | Customer Interaction Services | Customer Service | Financial Services Industry | Real-time Analytics | ROI | User Experience

CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: September 4, 2007 | Published: July 1, 2006


Topics:  Banking Industry | Call Centers | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing | ROI

SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: October 12, 2006 | Published: October 1, 2006


Topics:  Application Deployment | Collaborative Applications Software | Customer Interaction Services | Customer Service Best Practices | Customer Support Software | Desktop Management | Sales Force Automation

PRESS RELEASE - InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.
Posted: June 6, 2004 | Published: November 12, 2003


Topics:  Customer Interaction Services | Customer Service | Email Management Software | Internet Chat | Sales Contact Management Software

PRESS RELEASE - InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service.
Posted: June 6, 2004 | Published: January 27, 2004


Topics:  Customer Interaction Services | Internet Chat

PRODUCT LITERATURE - The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.
Posted: May 23, 2004 | Published: January 1, 2003


Topics:  Campaign Management Software | Contact Center Software | Customer Interaction Services

PRODUCT LITERATURE - beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  Customer Interaction Services | Help Desk Management Services

DATA SHEET - InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Customer Interaction Services | Natural Language Processing Software | Search Engines | Self-Service Applications Software

BROCHURE - infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: February 25, 2004 | Published: February 24, 2004


Topics:  Configuration Management | Customer Interaction Services | Customer Support Software | Help Desk Software | IT Service Management | ITIL | Portals | Self-Service Applications Software