DATA SHEET - AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Customer Satisfaction | Identity Theft | Phishing

PRODUCT LITERATURE - With Premiere Global Services' Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Processes | Collaboration | Customer Satisfaction | Customer Service | Security

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Customer Satisfaction

WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - This whitepaper will detail seven refreshes that will quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Advertising | Campaign Management | Customer Interaction Services | Customer Satisfaction | Email | Email Marketing | Interactive Multimedia Development | Web Analytics

PRODUCT LITERATURE - CA IT Management solutions can help you become a more agile competitor and enable you to more efficiently manage both your service portfolio and your service delivery lifecycle.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Application Performance Management | Cost Benefit Analysis | Customer Satisfaction | Portfolio Management (IT Management) | Project Management | Quality Control | Telecommunications Service Providers | Telecommunications Services

WHITE PAPER - Changing business environment's demands a more adaptable approach to software delivery. Read this paper to learn how agile development is transforming the way software development organizations deliver value and become software delivery organizations.
Posted: October 2, 2008 | Published: September 26, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Productivity | Quality Control | Software Development Tools | Testing

DATA SHEET - This document contains the data from the The 3rd Annual ‘ State of Agile Development' survey. Its goal was to report on the status of organizations currently implementing or practicing Agile methods. Read now to learn more.
Posted: October 2, 2008 | Published: September 26, 2008


Topics:  Collaboration | Customer Satisfaction | Data Management | Organization Change Management | Project Management | Reporting Software | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools | Testing

WHITE PAPER - This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Bandwidth Management | Customer Satisfaction | Digital Asset Management | eCommerce | Retail Channels | ROI | Video-on-Demand | Video-over-DSL

CASE STUDY - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Accounting | Budgeting | CRM | Customer Satisfaction | Productivity | Project Management | Reporting Software

WHITE PAPER - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Customer Satisfaction | ERP | Performance Testing | SLA | SOA | Web Services

WHITE PAPER - Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Compliance (Finance) | Compliance Audits | Content Archiving | Customer Satisfaction | Financial Services | Fraud Protection | Records Retention

WHITE PAPER - This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage' addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Call Centers | CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | ERP | Software as a Service | Software Selection | Vendors

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Force Automation | Sales Representatives

PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

PRODUCT LITERATURE - BusinessObjects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise. It allows you to address initiatives such as ERP, BI, data warehousing, data migration, and master data management. Learn more in this whitepaper.
Posted: September 19, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Dashboards | Data Integration | Data Quality | ERP | Metadata | Operational Support Systems | Performance Testing | Reporting Software | Workflow Software

CASE STUDY - In this case study learn how General Mills, uses the mySAP Product Lifecycle Management (mySAP PLM) application to manage the intellectual property of its brands, including specifications for ingredients, packaging materials, and finished products.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | PLM | Quality Control | SAP (Product) | Testing | User Experience

WHITE PAPER - Read this whitepaper to learn the four steps to uncovering hidden value in a midsize manufacturing company. This simple but disciplined sequence of priorities starts with protecting your existing business.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | Manufacturing | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | Operating Systems | Operational Support Systems | Product Life Cycles | Product Management | SMBs

WHITE PAPER - This report focuses on supply chain transformation intentions of companies in the high-tech sector. The high tech industry for the purpose of this paper includes computer equipment, consumer electronics, high technology, and telecommunication equipment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  B2B | Consumer Electronics Equipment | CRM | Customer Satisfaction | ERP | Inventory Management | Performance Testing | Supply Chain Management | Telecommunications Systems | Warehouse Management

WHITE PAPER - This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Business Intelligence | Customer Satisfaction | Financial Management | Inventory Management | Marketing | Operational Support Systems | Sales | SAP (Product)

WHITE PAPER - Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Call Center Management | Change Management | Cost Benefit Analysis | Customer Satisfaction | Data Management | Real Time Operating Systems | SAP (Product)

CASE STUDY - Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Satisfaction | ERP | Quality Control

WHITE PAPER - Read on for a discussion of ten business realities constraining today's warranty management programs - and what progressive companies should be doing about them.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Customer Satisfaction | Data Auditing | ERP | QOS | Quality Control

EDITORIAL RESOURCE GUIDE - This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.
Posted: September 8, 2008 | Published: September 8, 2008


Topics:  Best Practices | Business Intelligence | Call Centers | Contact Centers | Customer Interaction Services | Customer Satisfaction | ERP