PODCAST - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | IT Management Services | ITIL | Service Level Management

WHITE PAPER - This paper explains how business applications and automation will enable to meet customer's expectations of receiving fresh goods with the greatest shelf life possible, provide goods of the highest safety and quality and help to business grow.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Customer Service | Manufacturing | Marketing

WHITE PAPER - This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Collaboration | Customer Service | Supply Chains

CASE STUDY - Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Customer Service | Identity Management | Software

WHITE PAPER - Cisco Secure Network Foundation and Cisco Unified Communications products are the initial building blocks for providing employees and vendors with secure network connectivity from any location.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Customer Service | Networking | Software

PRODUCT LITERATURE - Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.
Posted: October 2, 2008 | Published: June 19, 2008


Topics:  Apparel Industry | Customer Service | ERP | Financial Management | Inventory Management | Procurement | Supply Chain Management | Warehouse Management

WHITE PAPER - Unified communications systems are efficient all-in-one solutions that provide a phone system, Internet access, teleworking, security, and wired and wireless networking in a single unit.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  Customer Service | Internet | Productivity | Security | Software | Telemarketing

SOFTWARE DEMO - Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Marketing | Sales

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

WHITE PAPER - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Automotive Industry | Customer Service | ERP | Industrial Equipment | Manufacturing Industry | Systems Management

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

PODCAST - This podcast explains about how 3marketeers are using various technologies to serve their customer better.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Customer Service

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

PODCAST - This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Data Center Management | Security | VPN

TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Customer Service | Customer Service Best Practices | Management Service Providers | Remote Network Management | Service Level Management | SMBs

WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | Economic Environment

WHITE PAPER - In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
Posted: September 25, 2008 | Published: September 18, 2008


Topics:  Benefits | Contract Management | Cost Benefit Analysis | CRM | Customer Service | Marketing | Sales | SAP (Product)

WHITE PAPER - Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Compliance (Systems Operations) | Continuous Data Protection | Customer Service | Information Security | Network Monitoring | Security Management

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise

WHITE PAPER - Supply chain visibility ranks as one of the top two application focus areas for companies. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  Business Processes | Customer Service | ERP | Risk Management | Supply Chain Management

CASE STUDY - Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Customer Service | Hardware | High Availability | Server Consolidation | Server Virtualization

WHITE PAPER - Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Best Practices | Business Process Management | Collaboration | Customer Service | Enterprise | Inventory Management | POS | Supply Chain Management

WHITE PAPER - In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Compliance (Systems Operations) | Customer Service | Environmental Compliance | Environmental Industry | Environmental Law | Partnerships | Risk Management | Supply Chains | Training