WHITE PAPER - The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
Posted: August 29, 2008 | Published: August 29, 2008


Topics:  Bluetooth | CRM | Data Security | Email | Mobile Device Management | Spreadsheets | TCO

CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

WEBCAST - Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WEBCAST - The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging

PODCAST - This Podcast explains about hosted applications and what are the various advantages of hosted applications to the industry.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Email | Instant Messaging | PBX | Productivity

WHITE PAPER - Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Personalization | Program Management | WAN

WHITE PAPER - This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  B2B Integration | CRM | Email | Lead Generation | Marketing Information Systems | Purchase Order Management | ROI | Routing Protocols | Sales | Systems Management | Telephones

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - This document describes some of the most important issues that organizations need to understand when defining an e-mail archiving policy.
Posted: August 11, 2008 | Published: August 1, 2008


Topics:  Best Practices | Email | Email Archiving | Email Management | Microsoft Exchange | Security

WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Email | Marketing

WHITE PAPER - It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  B2B | B2C | Campaign Management | eCommerce | eCommerce Services | eCommerce Software | Email | Forms Software | Lead Generation | Link Access Protocols | Online Marketing

WHITE PAPER - Read this whitepaper to learn how to use Web Analytics data to better understand your customers' needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management | Databases | Demographic Profiles | Email | Email Marketing | ROI | Vendors

WHITE PAPER - To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates.
Posted: August 8, 2008 | Published: January 1, 2006


Topics:  Best Practices | Email | Email Marketing | Newsletters | Public Relations

WHITE PAPER - This white paper will introduce you to the strange and sometimes confusing world of white listing. It explains how navigate through the process, imparts advice on how to increase your chances of getting on those coveted lists.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Authentication | Campaign Management Software | Email | Email Security Policies | IP Addresses | ISP | Marketing

WHITE PAPER - In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
Posted: August 8, 2008 | Published: January 1, 2004


Topics:  Branding | Campaign Management | CAN-SPAM Act of 2003 | CRM | Customer Loyalty | Email | Email Marketing | Permission Marketing | Spam

WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management Software | Customer Satisfaction | Databases | Email | Marketing | ROI | Software as a Service

DATA SHEET - Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server backups and Information Store files and even from your live Exchange server.
Posted: August 1, 2008 | Published: July 1, 2008


Topics:  Email | Microsoft Exchange | Software

WHITE PAPER - Today's threats use Web 2.0 to integrate daily operations which has changed the requirements for web security, email security and data loss prevention. Download this white paper to learn more.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Email | Email Security | Information Management | Intellectual Property | Internet | Internet Security Software | Loss Prevention | Security Threats | Vulnerability Assessments

WHITE PAPER - Datex FootPrint WMS is a full-featured Warehouse Management System developed to automate any and all of the operations and tasks within a warehouse.
Posted: July 23, 2008 | Published: July 21, 2008


Topics:  .NET | Customer Service | Email | ERP | Productivity | Supply Chain Management | Warehouse Management

WEBCAST - DSS, GLBA, HIPAA, OMB, PCI, PIIG... just a few of the standards and regulations that place additional constraints on how data is stored, processed, and transmitted. Adopting best practices to protect the sensitive or private...
Posted: July 15, 2008 | Premiered: May 7, 2008


Topics:  Email | Email Encryption | Email Security | Email Security Policies | Email Security Software | Encryption Standards

WHITE PAPER - eDiscovery has become a major factor in the outcomes of most civil litigation cases. This paper examines the challenges organizations face in storing and retrieving data effectively, as well as new generation technology that can help them do so.
Posted: July 15, 2008 | Published: September 1, 2007


Topics:  Electronic Discovery | Electronic Discovery Software | Email | Information Management | Information Retrieval Software | Information Storage and Retrieval Systems | Legal Applications Software | NAS

WHITE PAPER - This handbook provide legal professionals with insights into the ins and outs of eDiscovery and offers recommendations on how to develop a proactive approach to litigation readiness.
Posted: July 15, 2008 | Published: January 1, 2006


Topics:  Best Practices | Electronic Discovery | Electronic Discovery Software | Email | Legal Environment | Legal Services Industry | Training

PRODUCT OVERVIEW - SiteScope enables operations groups to monitor the performance of complex, distributed systems without having to install software agents on production systems.
Posted: July 10, 2008 | Published: May 1, 2008


Topics:  Email | Software

PRODUCT LITERATURE - This white paper shows you how IBM customers from different industries have benefited by switching to Lotus Notes and Domino software.
Posted: July 1, 2008 | Published: December 1, 2006


Topics:  Calendar Management Software | Collaboration | Domino | Email | File Migration | Lotus Notes | Messaging Software | Software Migration