WEBCAST - Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: July 27, 2010 | Premiered: July 27, 2010


Topics:  Call Center Management | Collaboration | Email | Instant Messaging | Telephony Systems | Unified Messaging | Voice Mail Software | VoIP | Web Conferences

WEBCAST - Join our free 30 minute webinar and learn how Compleo for SAP reformats background reports (systems reports and background jobs) directly from within the SAP spool file or output device system. Compleo for SAP converts spool files into PC Formats such as excel PDF and XML.
Posted: July 14, 2010 | Premiered: July 14, 2010


Topics:  Email | PDF | Reporting Software | Routing | SAP (Product) | Spool | Systems Management | XML

WEBCAST - CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: July 6, 2010 | Premiered: July 6, 2010


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Email | Financial Statements

ANALYST REPORT - Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point.
Posted: July 6, 2010 | Published: July 6, 2010


Topics:  Cost Benefit Analysis | CRM | CRM Best Practices | Customer Data Integration | Customer Service | Customer Service Best Practices | Email | ERP | Marketing | ROI | Viral Marketing

WHITE PAPER - This white paper will discuss how marketers and brand managers should think about e-mail’s role in cross-channel relationship marketing campaigns and offer specific recommendations for enhancing customer engagement, achieving a positive brand experience, and driving incremental revenue. Read this paper to learn so much more.
Posted: June 28, 2010 | Published: June 28, 2010


Topics:  Content Management | Customer Loyalty | Customer Retention | Email | Email Management | Email Marketing | Marketing | Social Networking

BROCHURE - Mobile business solutions & services keep employees on the go and in the loop.
Posted: June 18, 2010 | Published: December 5, 2008


Topics:  Collaboration | Email | Enterprise Applications Software | Instant Messaging | Instant Messaging Software | Mobile Device Management | Mobile Workers

WHITE PAPER - There are a number of factors inherent in Lotus Notes environments that can hamper the migration to a next generation messaging environment including: user signatures, legacy applications, difficulties in locating and un-encrypting archived data, and more. This paper provides best practices for migrating from Lotus Notes to Exchange Server.
Posted: June 15, 2010 | Published: June 1, 2010


Topics:  Best Practices | Email | Email Management | Email Server Software | Email Software | Lotus Notes | Microsoft Exchange | Software Migration

VIDEO - This video, presented by Tariq Tahir, covers how to integrate BlackBerry Java applications with various BlackBerry messaging systems. Topics include email application, PIN messaing, SMS messaging, MMS messaging, and more.
Posted: June 11, 2010 | Premiered: June 11, 2010


Topics:  Application Development | Application Development and Integration Services | Application Integration | Email | Java | MMS | Smart Phones | SMS | Wireless Application Development

WHITE PAPER - This white paper provides an introduction to the key areas involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process. Read this informative white paper to learn more.
Posted: June 10, 2010 | Published: June 10, 2010


Topics:  Electronic Discovery | Email | Email Archiving | Instant Messaging | Legal Compliance Software | Social Networking | Spreadsheets

WEBCAST - This webinar shares insights regarding perspective on where messaging archiving is today, where it is headed for 2010, and key strategies to address e-discovery, storage, compliance and user productivity requirements.
Posted: June 3, 2010 | Premiered: June 3, 2010


Topics:  Cloud Computing | Compliance (Systems Operations) | Electronic Discovery | Email | Email Archiving | Email Management | Financial Services | Microsoft Exchange Server 2010 | Storage Spending

WEBCAST - In this Webinar you will hear how your peers are solving the many e-discovery problems, learn what’s working in the field, and be able to get your leading questions answered in this interactive Webinar.
Posted: June 3, 2010 | Premiered: June 3, 2010


Topics:  Backups | Best Practices | Cloud Computing | Compliance (Systems Operations) | Electronic Discovery | Email | Email Archiving | Email Management | Microsoft Exchange Server 2010

VIDEO - Why is the architecture of your e-mail archiving solution so important? Listen to this three part series of short videos featuring Gary Bergo, Master Architect for Hewlett-Packard’s Information Management Group.
Posted: May 28, 2010 | Premiered: June 15, 2010


Topics:  Email | Email Archiving | Email Archiving Software | Email Management Software | Email Security | Microsoft Exchange

VIDEO -  Why is the architecture of your e-mail archiving solution so important? Listen to this three part series of short videos featuring Gary Bergo, Master Architect for Hewlett-Packard’s Information Management Group.
Posted: May 28, 2010 | Premiered: June 15, 2010


Topics:  Domino | Email | Email Archiving | Email Management | Email Management Software | Microsoft Exchange

WHITE PAPER - This white paper discusses the issues important in designing a process for user-to-user secure file transfer that simultaneously enhances business agility while ensuring that your methods for handling private information adhere to your security and privacy policies.
Posted: May 18, 2010 | Published: May 18, 2010


Topics:  Business Architectures | CIOs | Compliance (Systems Operations) | Email | Enterprise | File Transfer Protocols | HIPAA Compliance | Lotus Notes | Microsoft Office | Privacy Rights | Sarbanes-Oxley Compliance | Security Policies

SOFTWARE DEMO - Ontrack® PowerControls™ saves time and costs to search, recover, restore and manage data in Microsoft® Exchange and Microsoft® Office SharePoint® Server environments. It’s easy and offers granular level management to produce quick, relevant results.
Posted: May 17, 2010 | Published: May 17, 2010


Topics:  Data Security | Database Administration | Database Administrators | Database Management | Email | Email Management | Microsoft Office | Server Management

DATA SHEET - Microsoft and EMC provide compelling new capabilities for managing your Microsoft Exchange 2010 e-mail, while meeting security, compliance, and eDiscovery requirements.
Posted: May 3, 2010 | Published: May 3, 2010


Topics:  Electronic Discovery | Email | Email Archiving | Email Management | Email Security | Microsoft Exchange

WEBCAST - View this webcast to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations.
Posted: April 14, 2010 | Premiered: April 14, 2010


Topics:  Business Management | Collaboration | Collaborative Applications Software | Email | Google App Engine

WEBCAST - Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications.
Posted: February 11, 2010 | Premiered: February 11, 2010


Topics:  Cloud Computing | Email | Email Archiving | Email Management | Email Management Software | Email Security | Email Server Software | Email Software | Google App Engine | Microsoft Exchange | Software Migration | Software Selection

PODCAST - This expert podcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making.
Posted: November 17, 2009 | Premiered: November 17, 2009


Topics:  Cloud Computing | Domino | Email | Email Management | Email Management Software | Email Server Software | Email Software | Google App Engine | Lotus Notes | ROI | Software Licensing

DATA SHEET - Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working...
Posted: March 4, 2009 | Published: February 26, 2009


Topics:  Contact Management | Contact Management Software | Email | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Remote Computing | Sales | SQL

PRODUCT LITERATURE - The collaboration client that was previously named BlackBerry® Instant Messaging for Novell® GroupWise® Messenger is now named the BlackBerry® Client for Novell® GroupWise® Messenger.
Posted: February 27, 2009 | Published: February 25, 2009


Topics:  Collaboration | Email | Enterprise Computing | Messaging Middleware | Messaging Protocols | Messaging Software | Mobile Device Management | Wireless Computing | Wireless Infrastructure | Wireless Messaging

CASE STUDY - City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.
Posted: February 26, 2009 | Published: February 26, 2009


Topics:  Disaster Recovery | Email | Microsoft Exchange | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Remote Computing | Remote Network Management | Remote Offices | Wireless Computing | Wireless Messaging

CASE STUDY - Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
Posted: February 25, 2009 | Published: February 25, 2009


Topics:  Customer Service | Email | Field Force Automation | Laptop Computers | Mobile Device Management | PDA | ROI | Security

WEBCAST - This webcast explains about five common troubleshooting areas, that is Enterprise Activation Issues, Mail delivery and latency Issues, Mobile Browsing Issues, PIM Synchronization Issues and Wireless Application Push Issues.
Posted: January 7, 2009 | Premiered: January 7, 2009


Topics:  Email | Handheld Device Transport Protocol | Handheld Devices | Mobile IP | PIM | Wireless Services

WEBCAST - This webcast will cover topics: Messaging server health issues, Using BlackBerry® Enterprise Server logs, Troubleshooting email message flow issues, Troubleshooting wireless email message reconciliation issues etc.
Posted: January 7, 2009 | Premiered: January 7, 2009


Topics:  Email | Messaging Security | Messaging Software | Troubleshooting | Wireless Messaging | Wireless Messaging Security