CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

CASE STUDY - Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Business Continuation Services | GPRS | IT Outsourcing Services | Offshore Outsourcing | Telecommunications Industry

BROCHURE - The VoP product portfolio is composed of various application-ready Frameworks, Toolkits and Protocol Stacks.
Posted: April 11, 2004 | Published: January 1, 2004


Topics:  GPRS | IT Outsourcing Services | Softswitches | UMTS | VOP